Brands must leverage ORM to monitor, protect, and improve their online reputation. It assists them in managing customer feedback and addressing negative reviews.
Almost 90% of customers search for a brand online to learn about it through review sites, social media, or Google before making a purchase/association decision. A positive online reputation helps in acquiring customer confidence, while any negative reviews create indecisiveness on the part of the customer.
Business owners tend to lose up to 86% of their business due to a negative online reputation.
At Eridium, our strategic online reputation management services help you to focus on your core business goals, while we work on managing your brand online.
