{"id":247752,"date":"2024-07-25T19:46:24","date_gmt":"2024-07-25T19:46:24","guid":{"rendered":"https:\/\/michigandigitalnews.com\/index.php\/2024\/07\/25\/sonos-apologized-for-messing-up-its-app-and-has-offered-a-roadmap-for-fixing-everything\/"},"modified":"2025-06-25T17:13:56","modified_gmt":"2025-06-25T17:13:56","slug":"sonos-apologized-for-messing-up-its-app-and-has-offered-a-roadmap-for-fixing-everything","status":"publish","type":"post","link":"https:\/\/michigandigitalnews.com\/index.php\/2024\/07\/25\/sonos-apologized-for-messing-up-its-app-and-has-offered-a-roadmap-for-fixing-everything\/","title":{"rendered":"Sonos apologized for messing up its app and has offered a roadmap for fixing everything"},"content":{"rendered":"<p> [ad_1]<br \/>\n<\/p>\n<div>\n<p>Sonos seriously stepped in it a couple of months back when it released an overhauled first-party mobile app that <a data-i13n=\"cpos:1;pos:1\" href=\"https:\/\/www.theverge.com\/2024\/5\/22\/24162168\/sonos-ceo-patrick-spence-new-app-design-interview\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:shipped with a number of missing features;cpos:1;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">shipped with a number of missing features<\/a>. These included core functions like sleep timers and alarms. Many of the company\u2019s speakers would not appear as a pairing option and it became extremely difficult to precisely adjust the volume level of a paired speaker.Additionally, music search and playback were both negatively impacted by the change, leading to numerous customer complaints.<\/p>\n<p>Now, the company has apologized for releasing the half-baked app. CEO Patrick Spence <a data-i13n=\"elm:affiliate_link;sellerN:Sonos;elmt:;cpos:2;pos:1\" href=\"https:\/\/shopping.yahoo.com\/rdlw?merchantId=1e71dc69-0ad7-47e7-abf5-dc3926557fa3&amp;siteId=us-engadget&amp;pageId=1p-autolink&amp;featureId=text-link&amp;merchantName=Sonos&amp;custData=eyJzb3VyY2VOYW1lIjoiV2ViLURlc2t0b3AtVmVyaXpvbiIsImxhbmRpbmdVcmwiOiJodHRwczovL3d3dy5zb25vcy5jb20vZW4tdXMvYmxvZy91cGRhdGUtb24tdGhlLXNvbm9zLWFwcCIsImNvbnRlbnRVdWlkIjoiZjExMzJmZWItNmE4Yi00NTg5LWI5ZGMtMWRiMWYyMjQ0NTNkIn0&amp;signature=AQAAAb16q7zleBZjftPL4TERzbjGheiFGIECOLstTS25d8Vl&amp;gcReferrer=https%3A%2F%2Fwww.sonos.com%2Fen-us%2Fblog%2Fupdate-on-the-sonos-app\" class=\"link  rapid-with-clickid etailiffa-link\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:whipped up a blog post;elm:affiliate_link;sellerN:Sonos;elmt:;cpos:2;pos:1;itc:0;sec:content-canvas\">whipped up a blog post<\/a> to address the \u201csignificant problems\u201d with the new software.<\/p>\n<p>\u201cThere isn\u2019t an employee at Sonos who isn\u2019t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority,\u201d he wrote.<\/p>\n<p>Spence also wrote that the company had planned to quickly incorporate the missing features and patch up any errors, but these fixes were delayed by a \u201cnumber of issues\u201d that were unique to the update. He did confirm that Sonos has been actively pushing out patches approximately every two weeks to address a wide variety of concerns.<\/p>\n<p>Additionally, he outlined the company\u2019s future roadmap for getting the app into proper working order. Upcoming fixes include increased stability when pairing new products and enhancing configuration options with regard to the music library. Volume responsiveness is also getting a refresh, as is the alarm clock. As a matter of fact, the entire user interface is getting a complete overhaul that is \u201cbased on customer feedback.\u201d<\/p>\n<div class=\"caas-iframe-wrapper\" data-embed-anchor=\"85c4045f-bc25-5fab-b9f4-943b00157c8c\">\n<div class=\"caas-iframe youtube\" style=\"padding-bottom:56%\" data-type=\"youtube\">\n<blockquote data-src=\"https:\/\/www.youtube.com\/embed\/XfQDhRgw0zs?si=fE0EsLdRcyFEPdow\"><p><noscript><iframe title=\"Sonos Ace hands-on: The company&#039;s first headphones are impressive\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/XfQDhRgw0zs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/noscript><\/p><\/blockquote>\n<\/div>\n<\/div>\n<p>All of these changes will be released <a data-i13n=\"cpos:3;pos:1\" href=\"https:\/\/support.sonos.com\/en-us\/article\/release-notes-for-sonos-software-updates\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:via a number of app updates;cpos:3;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">via a number of app updates<\/a> from now until October. Spence says he knows the company has work to do to \u201cearn back\u201d the trust of loyal Sonos customers. In better news, it did <a data-i13n=\"cpos:4;pos:1\" href=\"https:\/\/www.engadget.com\/sonos-ace-headphones-review-an-impressive-but-incomplete-debut-130040041.html\" data-ylk=\"slk:just release some nifty headphones;cpos:4;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">just release some nifty headphones<\/a>.<\/p>\n<p>This article contains affiliate links; if you click such a link and make a purchase, we may earn a commission.<\/p>\n<\/div>\n<p>[ad_2]<br \/>\n<br \/><a href=\"https:\/\/www.engadget.com\/sonos-apologized-for-messing-up-its-app-and-has-offered-a-roadmap-for-fixing-everything-191528422.html?src=rss\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] Sonos seriously stepped in it a couple of months back when it released an overhauled first-party mobile app that shipped with a number of<\/p>\n","protected":false},"author":1,"featured_media":247753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[159],"tags":[],"_links":{"self":[{"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/posts\/247752"}],"collection":[{"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/comments?post=247752"}],"version-history":[{"count":0,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/posts\/247752\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/media\/247753"}],"wp:attachment":[{"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/media?parent=247752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/categories?post=247752"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michigandigitalnews.com\/index.php\/wp-json\/wp\/v2\/tags?post=247752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}