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On Friday, a flawed update from U.S. cybersecurity company CrowdStrike crashed Windows PCs all over the world, with computers displaying the dreaded \u201cblue screen of death.\u201d The outage hit global airlines particularly hard, disrupting thousands of flights as staff scrambled to get systems back online. Some airlines, like U.S. carrier Delta Air Lines, are still struggling.<\/p>\n
Tony Fernandes, CEO of Capital A, owner of low-cost carrier AirAsia, says he\u2019s \u201c100%\u201d asking for compensation from Microsoft, the developer of the Windows operating system. <\/p>\n
\u201cIf I delay my flight, you would come after me for a refund, right? Or if I cancel my flight, it means I need to give you a refund,\u201d Fernandes told reporters<\/a> at an event in Subang, Malaysia. <\/p>\n \u201cThe principle is if we do something wrong, we have to compensate. They did something wrong. We and other airlines lost a lot,\u201d he said.<\/p>\n Total financial losses from the CrowdStrike outage could reach as high<\/a> as $15 billion, insurer Parametrix estimated on Wednesday. The cost to Fortune 500 companies alone could be over $5 billion.<\/p>\n Malaysia\u2019s digital minister has also chimed in. On Wednesday, Gobind Singh Deo suggested to reporters that five government agencies and nine companies were among those affected in Malaysia, and that he\u2019d met with representatives from Microsoft and CrowdStrike to seek a full report, according to Reuters<\/a>.<\/p>\n Services at Asian airports needed to be done manually when the outage first hit on Friday, with passengers facing delays at both Singapore\u2019s Changi Airport and the Hong Kong International Airport. The outage affected services at over 10 airlines<\/a> in Singapore and at least five<\/a> in Hong Kong, according to local media reports. <\/p>\n Airlines are still picking up the pieces from Friday\u2019s outage. Delta is still cancelling<\/a> hundreds of flights, with over 6,000 flight cancellations<\/a> since the outage began. It\u2019s the worst affected among the major U.S. carriers, and is now being probed by the U.S. Department of Transportation. <\/p>\n Fernandes has been on the warpath regarding Microsoft and CrowdStrike since the outage. On Sunday, the airline executive complained in a LinkedIn post that \u201ctech companies have little empathy\u201d for what airlines went through during the pandemic.<\/p>\n \u201cNow they have issues they expect us all to understand. Well, I\u2019m not going to. Airlines need answers and compensation,\u201d he wrote. <\/p>\n<\/div>\n<\/div>\n