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Reimbursements for Arkane Austin\u2019s ill-fated shooter Redfall have started rolling out to customers who requested them, one month after Microsoft closed the studio and offered refunds for those who bought its premium content.<\/p>\n
The refunds in question concern premium DLC planned for the game\u2019s Hero Pass. Arkane Austin had told players in November that the DLC expansion was still in development, and that it would have more to share in 2024. Then, with the studio\u2019s closure<\/a>, remaining staff confirmed this DLC would never be released.<\/p>\n The Hero Pass was part of the game\u2019s Bite Back special edition, which was sold both at retail and in online marketplaces. There was also the Bite Back upgrade, which was an online-only purchase that gave buyers of the base edition the content of the special edition.<\/p>\n Presumably, many users took advantage of the upgrade rather than the special edition because Redfall was a day-one launch on Xbox Game Pass. Subscribers, rightly guessing Microsoft wouldn\u2019t be pulling it from the library anytime soon (and it has not, despite Arkane Austin\u2019s closure) simply bought the upgrade and played the Game Pass version they were entitled to as subscribers.<\/p>\n \ud83d\udea8 UPDATE \ud83d\udea8<\/p>\n Microsoft is now issuing refunds for Redfall’s Hero Pass as part of the Redfall Bit Back Edition or the premium Bite Back upgrade.<\/p>\n Credit goes to @Random_Name<\/a> and @EnderRising<\/a> \ud83d\udcf8 pic.twitter.com\/sDO9FzK5vF<\/a><\/p>\n \u2014 GPT: Game Pass Tracker (@GPTGamingNews) June 20, 2024<\/a><\/p>\n<\/blockquote>\n Other gamers confirm the screenshot in that X post, that they\u2019re getting refunded<\/a> without asking for one. If you bought this content, chances are you are too. Another Reddit post confirmed<\/a> the refunds are coming to Steam users.<\/p>\n For those who want to be doubly sure they get their dough back, another Redditor pointed out that Xbox Live support agents, through chat, can issue instant refunds<\/a> if requested. Those who bought physical versions have to go through a separate process, and should contact Bethesda Softworks\u2019 customer support<\/a> for instructions on how to get their money back.<\/p>\n Xbox Game Studios closed down Arkane Austin (as well as Ghostwire: Tokyo maker Tango Gameworks on May 7. Both were subsidiaries of Bethesda Softworks. Whereas Ghostwire: Tokyo had been in development before Microsoft acquired Bethesda in 2020, and the game was a PlayStation exclusive that the publisher honored, Redfall was tabbed as a day-one Game Pass launch, the kind that should drive value to the subscription.<\/p>\n Redfall, unfortunately, was delayed from its original 2022 release date into 2023, part of a dry spell for first-party Game Pass launches that bruised Xbox Game Studios\u2019 reputation and expectations of it.<\/p>\n Redfall itself was a critical flop, with reviewers saying that, despite the novel premise of a seaside town overrun by vampires, the gameplay itself was dull and repetitive, serving a title that felt unpolished overall. The game received one last update<\/a> on Arkane Austin\u2019s way out the door.<\/p>\n<\/p><\/div>\n\n
What happened to Redfall?<\/strong><\/h2>\n