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As Jamf<\/a> Software grows globally and adds new employees in markets without an office, chief information officer Linh Lam must make technology investments that can keep everyone on the same page.\u00a0<\/p>\n \u201cWe\u2019re not just trying to provide information and resources and the latest and greatest things just for those that are in the office,\u201d says Lam.<\/p>\n Jamf, which helps enterprise customers manage Apple<\/a> devices, operates a fully hybrid workplace, and in some smaller markets, it would be costly to hire support staff. That led Lam to invest in Moveworks\u2019 artificial intelligence copilot, integrated in Slack, and provide automated support for functions like IT and HR.<\/p>\n Over 70% of Jamf\u2019s workforce is using the Moveworks copilot today, known internally as Caspernicus. Lam says the copilot helps Jamf automate some work and helps employees be more productive as they don\u2019t always have to wait for an IT colleague to get back to them when a problem arises. But she\u2019s also wary of perpetuating tech sprawl. \u201cWe don\u2019t want to end up in a situation where we are doing five or six different copilots,\u201d says Lam.\u00a0<\/p>\n Copilots promise a workplace utopia, making employees more productive, improving workflows, and helping share knowledge across an organization. One study found that software developers using Microsoft\u2019s GitHut Copilot were able to complete tasks 56% faster<\/a> than those not using the tool.<\/p>\n During Microsoft\u2019s latest earnings call in April, the tech giant said GitHub Copilot had 1.8 million paid subscribers, up over 35% from the prior quarter. Nearly 60% of Fortune 500 companies use Copilot for Microsoft 365, with a client roster that includes Nvidia<\/a> and Amgen<\/a>.<\/p>\n But at a cost of $30 per user for Copilot for Microsoft 365, some companies have been cautious<\/a> about how many employees they are willing to sign up to the service.\u00a0<\/p>\n For rivals looking to compete with Microsoft, Boston Consulting Group<\/a> partner John Pineda says, niche copilot offerings need to go beyond the underlying power of the models they sit on and focus more on domain specificity that reflects decades of servicing a specific field, like healthcare.<\/p>\n \u201cThe onus is on the more specialized players,\u201d says Pineda. \u201cIf it looks a lot like your Microsoft Copilot, I think it\u2019s going to be a lot harder.\u201d<\/p>\n Thomson Reuters has a plugin with Microsoft\u2019s Copilot, a combination that allows users to work in Microsoft Word but have access to Reuters\u2019 expertise in more dense topics including taxes and law.\u00a0<\/p>\n \u201cCopilot on its own is not designed to answer legal questions or help with tax-related work,\u201d says Kriti Sharma, chief product officer of legal tech at Thomson Reuters. \u201cOur partnership with Microsoft is to bring us intelligence right where the users work.\u201d<\/p>\n For businesses that operate outside Microsoft\u2019s ecosystem, Thomson Reuters also sells a generative AI assistant called CoCounsel, which can handle research, drafting, and document review. \u201cThe use case for our CoCounsel experience is how we can speed that up, give them more confidence in the answers, and most importantly cite the sources, which is really important for legal work,\u201d says Sharma.<\/p>\n Earlier this month, software provider ServiceNow<\/a> and Microsoft announced the integration of two generative AI assistants, ServiceNow Now Assist and Microsoft Copilot, allowing a user in Microsoft Teams to ask workplace-related questions to Now Assist. The integration will be sold as a premium ServiceNow offering beginning this fall. Future capabilities will include allowing employees to create documents, like a PowerPoint presentation, based on ServiceNow prompts.<\/p>\n \u201cIt\u2019s just a series of features that get enabled inside of your existing ServiceNow applications that use generative AI,\u201d says Pat Casey, chief technology officer and a cofounder at ServiceNow. \u201cThe idea that we would need an external entity to coordinate AI services and interact with the underlying application, that\u2019s just not the approach we took.\u201d<\/p>\n Last year, consulting giant Accenture<\/a> was one of the first companies to have access to Copilot for Microsoft 365, Security Copilot, and GitHub Copilot. Arnab Chakraborty, chief responsible AI officer at Accenture, says that whenever a copilot is built\u2014either in house or by a third-party vendor\u2014an easy feedback loop needs to be established so that those testing the technology during the pilot phase can share problems that need to be addressed.<\/p>\n Chakraborty says guardrails are also needed to ensure employee personas are established to ensure that when a copilot shares a response to an inquiry, it isn\u2019t giving every employee access to information that may be more restrictive.<\/p>\n And then there\u2019s training. As copilots roll out across organizations, Chakraborty says workers are getting access to a new tool they\u2019ve either never used before or have had little past experience with. \u201cWe\u2019re giving them a guidebook,\u201d says Chakraborty, of Accenture\u2019s workforce. \u201cThat goes a long way to have the right discipline in using those agents.\u201d<\/p>\n\n