{"id":217464,"date":"2024-03-27T07:51:28","date_gmt":"2024-03-27T07:51:28","guid":{"rendered":"https:\/\/michigandigitalnews.com\/index.php\/2024\/03\/27\/were-in-third-quarter-of-ai-contest-says-walmart-international-ceo\/"},"modified":"2025-06-25T17:19:51","modified_gmt":"2025-06-25T17:19:51","slug":"were-in-third-quarter-of-ai-contest-says-walmart-international-ceo","status":"publish","type":"post","link":"https:\/\/michigandigitalnews.com\/index.php\/2024\/03\/27\/were-in-third-quarter-of-ai-contest-says-walmart-international-ceo\/","title":{"rendered":"We’re in ‘third quarter’ of AI contest, says Walmart International CEO"},"content":{"rendered":"

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For most people, AI only burst onto the scene in November 2022, when OpenAI released<\/a> its buzzy AI-powered chatbot ChatGPT. That helped spark a rush to embrace generative AI: CEOs littered their earnings statements with references to the new<\/a> technology, and investors sent shares<\/a> of companies like Nvidia and Microsoft to record highs.<\/p>\n

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But in truth, companies have been thinking<\/a> about AI long before ChatGPT burst on the scene. \u201cAI has been the lifeblood of most organizations for the last 10 years,\u201d Kathryn McLay, CEO of Walmart International, at the Fortune Innovation Forum in Hong Kong on Wednesday.<\/p>\n

\u201cI\u2019m excited about what Gen AI can bring,\u201d McLay said. \u201cI don\u2019t think the game\u2019s just started, we\u2019re at the third-quarter.\u201d\u00a0<\/p>\n

But the Walmart International CEO said businesses still don\u2019t know what to do with AI. \u201cPeople are struggling with how to work out what are the best use cases for generative AI, and they want it to run 500 things,\u201d she said.\u00a0<\/p>\n

Retailers are using AI to determine the Net Promoter Score, which measures how delighted or frustrated customers were about their retail experience, and through that build customer profiles and personalized experiences.\u00a0<\/p>\n

But Walmart isn\u2019t just using AI to better predict customer preferences. McClay said that her experience leading Sam\u2019s Club, Walmart\u2019s members-only warehouse club, is what led her to apply AI to help with tasks people don\u2019t like to do, such as inventory management.\u00a0<\/p>\n

McClay took over as Walmart International\u2019s CEO last year<\/a>, following four years running Sam\u2019s Club. She boosted the division\u2019s revenue by 43% during her tenure. Before working at Walmart, McClay spent time at airline Qantas and Australian retailer Woolworths. The CEO position at Walmart International has previously been a stepping stone to becoming CEO of the whole company: Current CEO Doug McMillon served as Walmart International CEO from 2009 to 2014.<\/p>\n

Walmart International currently operates in 18 countries, and McClay pointed to Mexico, China and India as three growth markets that require a different kinds of digital transformation.\u00a0<\/p>\n

For example, Walmart is putting kiosks in its Mexican stores to assist customers that do not have internet access. By comparison, Walmart is investing in AI for its Indian operations, due to the country being a digital native marketplace. The retail company launched a generative AI-powered shop assistant called Flippy in India, which can respond to customer questions with a customized and tailored response.\u00a0<\/p>\n

Finally, McClay said Walmart\u2019s operations in China have gone more digital. Over 95% of Walmart\u2019s transactions were in-store in 2019; now, 48% of transactions are digital, McClay said. That\u2019s forced Walmart to change how it operates in the Chinese market.\u00a0<\/p>\n

Thanks to generative AI, \u201ccustomers can expect a more delightful experience in retail,\u201d McClay said. \u201cWe\u2019re just only on the cusp of that now.\u201d<\/p>\n<\/div>\n

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