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Boeing Co. directors plan to meet with top executives from some of their largest airline customers, who are growing increasingly frustrated about the planemaker\u2019s crisis tearing into their business.<\/p>\n
Dave Calhoun, Boeing\u2019s chief executive officer, will not participate in the gatherings set to begin next week, said people familiar with the matter. Larry Kellner, the chairman of Boeing\u2019s board, is spearheading the unusual listening tour and will be joined by two to three other directors for each session, although the cast of participants will vary, said the people, who asked not to be identified as the plans are confidential.<\/p>\n
For Kellner and other board members, the initiative will provide unfiltered feedback from some of the largest airlines in the world as Boeing navigates another crisis centered on its most important product, the 737 Max jetliner. Calhoun is supportive of the sessions, a Boeing official said.\u00a0<\/p>\n
The plans underscore the growing customer frustration with Calhoun and Stan Deal, the head of Boeing\u2019s commercial aircraft business, as a crisis centering on the planemaker\u2019s manufacturing quality and safety shows no signs of receding nearly three months after a fuselage panel blew out of an airborne 737 Max.\u00a0<\/p>\n
A sweeping audit of Boeing and its suppliers by the US Federal Aviation Administration raised\u00a0concerns<\/a>\u00a0about the company\u2019s safety culture, the agency\u2019s top official said earlier this week. \u00a0<\/p>\n Kellner, a former airline CEO, initiated the customer outreach after several top U.S. airline chiefs discussed meeting as a group with Boeing directors during a recent session of the Airlines for America trade group, the people said. The Wall Street Journal earlier reported that the airline leaders had approached the board.<\/p>\n Planning discussions are still underway and a meeting schedule has not been finalized, the people said. The sessions are expected to include the chiefs of the major US carriers in addition to key international airlines.<\/p>\n Boeing\u2019s largest US customers include American Airlines Group Inc., United Airlines Holdings Inc., Delta Air Lines Inc., Southwest Airlines Co. and Alaska Air Group Inc.<\/p>\n \u201cWe have ongoing, frequent communication with Boeing, which is not new and will continue,\u201d Southwest said in a statement.<\/p>\n The CEOs of multiple prominent airlines have aired frustration with the state of Boeing\u2019s operations since the January accident.\u00a0<\/p>\n Michael O\u2019Leary, the outspoken CEO of Ryanair Holdings Plc, on Wednesday called on Boeing to get its act together during an airline conference in Brussels. While he voiced confidence in Calhoun and Chief Financial Officer Brian West, the Ryanair leader said \u201cthe performance in Seattle has not been acceptable.\u201d<\/p>\n Ryanair won\u2019t take part in the meetings with Boeing directors, the airline said in a statement.<\/p>\n Representatives for Boeing, American, United, Alaska and Airlines for America either had no comment or didn\u2019t immediately respond.<\/p>\n<\/div>\nSubscribe to CHRO Daily, our newsletter focusing on helping HR executive navigate the changing needs of the workplace. Sign up<\/a> for free.<\/div>\n