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McDonald\u2019s Corp. has been hit by a system outage that appears to have started in the Asia-Pacific region and spread to other markets globally, leaving customers unable to order at its stores<\/a> and through electronic platforms.<\/p>\n The issue, caused by a problem with the fast-food giant\u2019s computer system, rippled from Japan to Australia, New Zealand and several European countries on Friday, leaving some restaurants unable to take orders or serve food.<\/p>\n \u201cWe are aware of a technology outage, which impacted our restaurants,\u201d McDonald\u2019s said in an emailed statement. \u201cThe issue is now being resolved. We thank customers for their patience and apologize for any inconvenience this may have caused. Notably, the issue is not related to a cybersecurity event.\u201d\u00a0<\/p>\n Social media users in the UK had reported being unable to place orders online on Friday morning. Issues there and in Ireland have now been resolved, the company said in a separate statement.<\/p>\n Problems were also occurring in Germany and other markets during the morning in Europe, a spokesperson said, saying the company is still seeking details.\u00a0<\/p>\n McDonald\u2019s shares were down 0.5% in premarket US trading.<\/p>\n The problems, which first appeared in Asia, found restaurants in\u00a0Taiwan<\/a>\u00a0halting phone and online ordering due to system maintenance, while McDonald\u2019s Japan said many outlets across the country were forced\u00a0to suspend<\/a>\u00a0their operations.<\/p>\n Meanwhile, the New Zealand Herald\u00a0reported<\/a>\u00a0stores were unable to take orders and Australian broadcaster 7News\u00a0said<\/a>\u00a0restaurants across the country had been impacted by the outage. Singapore\u2019s Strait Times\u00a0said<\/a>\u00a0ordering services on the McDonald\u2019s app were down in the city-state.<\/p>\n Still, some locations were getting back to business as usual. The McDonald\u2019s system in Hong Kong was gradually resuming normal operations and customers were able to use its app and self-ordering kiosks again, according to\u00a0a post<\/a>\u00a0published around 5 p.m. local time on its official Facebook page. Online ordering had also restarted in mainland China, according to a\u00a0Weibo post<\/a>.<\/p>\n<\/div>\n\nSubscribe to the Eye on AI newsletter to stay abreast of how AI is shaping the future of business. Sign up<\/a> for free.<\/div>\n<\/div>\n